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Apple’s MacBook Pro Display Flex Cable

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PARRIS Law FirmNewsConsumer Product Defect

PARRIS Law Firm has filed a class action against Apple Inc. on behalf of MacBook Pro owners in the United States who have experienced a MacBook Pro display defect occurring after normal use. This is due to a failure of the laptop’s display flex cable. If you have experienced this defect and would like updates regarding the status of this class action, or are interested in sharing your experience, please submit your information here.

The Plaintiff alleges that in order to make the MacBook Pros thinner and sleeker, Apple used thin flexible ribbon cables to connect the display screen to the display controller board. The cables will function normally for year or two. However, over time, with the normal activity of simply opening and closing the laptop, the display cable wears down. It tears or becomes damaged since the cable is too short and rubs against the display board.

This issue, colloquially known as “flexgate,” causes the display screen to begin to have a “stage-lighting” effect, in which the screen will display alternating patches of light and darkness on the bottom of the display. Eventually, the screen will completely fail, causing the laptop to be entirely unusable. Unfortunately, this defect tends to become a problem outside of Apple’s standard one-year warranty period.

Defective MacBooks with the “flexgate” stage lighting effect cost hundreds of dollars to repair.

APPLE COULD HAVE PREVENTED THE DEFECTIVE DISPLAY SCREENS

Plaintiff alleges that the defective MacBook Pro screens are caused by Apple’s poor design of the display flex cables; they are particularly thin and short in order to fit within the sleek MacBook Pro design. Apple could have designed a longer display flex cable. The company also could have designed the laptop so that the display flex cables aren’t connected to the display screen, which causes the entire expensive display screen to require replacement in the event of a cable failure.

Apple acknowledges that this problem occurs in some 13-inch 2016 MacBook Pros and has created a repair program just for those models. It will perform the display screen repair for free, or reimburse the cost of the repair for those select models. It refuses to repair or cover the cost of repair of other affected MacBook Pros, despite other models experiencing the exact same problem from the same defective design.

Do You OWN A DEFECTIVE MACBOOK PRO?

If you’ve experienced a failure of your MacBook Pro’s display screen and would like updates on the status of the class action or are interested in getting in touch with us, please submit your information here or call (310) 824-5600. PARRIS Law Firm and the Plaintiff want Apple to disclose the defective nature of the display cables, refund consumers’ MacBook Pro repair and replacement costs, and expand AppleCare and the display repair program service to other affected MacBook Pro models.

View the complaint filed against Apple Inc. here.

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